Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales in 2024 were about EUR 4.9 billion. The company is listed on the Nasdaq Helsinki.

Would you be our new Customer Service Specialist?

We are seeking a Customer Service Specialist to join our welcoming and dedicated Customer Service Team at Metso. In this role, you will be responsible for managing the order process for spare and wear parts, from preparing offers and processing orders in SAP to following up on deliveries and invoicing. You will monitor material availability, ensure that information is correct, and make sure each order proceeds smoothly and on schedule. SAP is an important daily tool in your work.

Your work will include managing incoming requests through shared mailboxes, coordinating with logistics and procurement, and keeping customers informed about their order progress. You will respond to inquiries by email and phone, ensuring that every customer receives timely and professional service. The role involves close collaboration with colleagues from sales, production, logistics, procurement, finance, and technical support to solve challenges, secure deliveries, and provide excellent customer service.

This is a full-time, fixed-term position for six months, starting as soon as possible. You will be employed by Biisoni and will work on assignment at Metso. The position can be based at Metso’s offices in Oulu, Tampere, Espoo, or Lappeenranta, with the flexibility of a hybrid working model.

What are we looking for?

We are looking for a motivated and proactive professional with an interest in technical environments. Your educational background can be in the field of business or engineering, for example a bachelor’s degree in international business or engineering, or you may have gained equivalent skills through relevant work experience. To succeed in this role, you should have prior experience with SAP. Previous experience in customer service or purchasing, particularly within an industrial setting, is considered an advantage. Excellent spoken and written Finnish and good English skills are required.

As a person, you are quick to learn, reliable, and have an excellent service attitude. You work in an organized way, stay calm under pressure, and maintain a solution-oriented mindset. You are not afraid to ask for help when needed and have a genuine eagerness to learn and take on new challenges. Strong communication and interpersonal skills help you collaborate effectively with colleagues and stakeholders in an international environment.

Why us?

We value our dedicated and driven professionals. As an important part of our highly motivated and skilled team, you contribute directly to our shared success. We offer you an exciting opportunity to collaborate with various stakeholders, supported by an open-minded, international, and friendly community of experts. Once you have a solid grasp of the job, you will have the flexibility to work partly remotely, along with excellent opportunities to develop your professional skills and knowledge in a cutting-edge company at the forefront of its industry. We're committed to your success and will provide you with a comprehensive onboarding and a supportive environment where you can truly thrive.

Are you interested?

If you are interested, we want to hear from you as soon as possible! Please submit your application either in English or Finnish via the link by 2.12.2025. The interviewing process will begin during the application period, and the position will be filled as soon as the right candidate is found. Unfortunately, we are unable to provide relocation assistance to Finland.

The recruitment process is carried out in cooperation with Biisoni. For more information on the position, please contact Milja Valentine, Recruitment Consultant, email: milja.valentine@biisoni.fi.